Design Build Home Remodel Contractor in AZ

WHAT DRIVES HOCHULI DESIGN & REMODELING TEAM?

AN UNMATCHED DESIRE TO CREATE A POSITIVE REMODELING EXPERIENCE, SO YOU CAN ENJOY MAKING MEMORIES WITH YOUR FAMILY IN YOUR HOME

We know what you’re carrying when you start looking for a remodeling contractor. The fear of choosing wrong. The fear of a design decision you’ll have to live with for twenty years. The fear that the number changes after construction starts. The fear that after all this waiting, all this planning, it still won’t look the way you had it in your head.

Those fears are reasonable. This industry has earned them.

Every contractor you talk to is going to tell you they do quality work. Most of them mean it. But quality workmanship is the minimum — it’s the baseline expectation, the same way you expect the lights to turn on when you flip the switch. Nobody brags about their electrician because the lights work. That’s just what’s supposed to happen.

What we’ve spent over thirty years building is something different. A company where the work is flawless as a matter of course, and where the experience of having us in your home is something you actually want to tell people about.

These five values are how we do that. They’re not aspirational. They’re operational — the standard every person on this team is held to, every day, on every project.

Create a Memory:

DO THE UNEXPECTED. LEAVE SOMETHING BEHIND.

There’s a brewery Lorrie and I have been going to for years. The first time we went, the server came over with the two pitchers of beer we had ordered, and two cold glasses, then she took the time to pour the first glass for Lorrie, then poured mine. We didn’t ask her to do that. It took maybe ten extra seconds.

It was such a small gesture, but I’m still talking about it.

That’s the whole idea. Not a grand gesture. Not a big reveal. A cold glass instead of a warm one. The fact that your name is spelled Devan, not Devon, and that we got it right every single time. The gate at the side of your yard that gets locked at the end of every workday without anyone asking, all because we’ve been paying enough attention to know there’s a two-year-old in the house.

You’re not going to see the drain line four feet underground. You’re not going to notice the extra shim that made the cabinet perfectly plumb. But you will notice every single time something feels off. You will remember it. And you will tell someone.

The memory you have of this project when it’s done is something we think about from day one.

We own it.

hochuli design and remodeling core value of acting with purpose

Act with Purpose:

BE INTENTIONAL. KNOW WHY BEFORE YOU TOUCH IT.

Running a remodeling project without intention is just organized chaos. And chaos in a home you’re still living in, with a schedule you’re counting on, is not something we’re willing to bring into your life.

Every decision we make on your project has a reason behind it. Not because someone told us to do it that way, but because we understand what’s at stake if we don’t.

Here’s a small example of what that looks like in practice. When we install new hardwood floors, we cover them immediately with Ram Board, which is a thick protective material that stays down for the remainder of the project. We install it with the edge sitting exactly one inch from the wall, taped with blue painter’s tape at 100% coverage. There’s a specific reason for every part of that. The inch gap leaves room for the baseboard to be installed on top of the wood, not on top of the tape. The 100% tape coverage keeps debris from working its way underneath. A single small rock under that board, walked on for three weeks by a crew, can destroy sections of brand new flooring; and replacing them means cutting caulk, pulling baseboard, ripping out damaged pieces, scraping glue, reinstalling, repainting. Hours of additional, un-planned, work. All of it preventable.

That’s what purpose looks like. Not a rule. A reason.

Preparation before we start. Reflection after we finish. In between, there are no shortcuts because we understand exactly what the shortcuts cost.

Be Authentic:

HONEST WITH YOU. HONEST WITH OURSELVES.

Remodeling a home requires a level of trust that most professional relationships never ask for. You’re letting us into your space, your routines, your life, for weeks or months at a time. That trust is either earned or it isn’t. There’s no middle ground.

Being authentic means we tell you the truth, even when the truth is harder to say than what you might want to hear. If a design choice you love is going to push you over budget, we have that conversation before anything is ordered. If a material isn’t going to hold up the way you’re hoping, Lorrie will tell you so, and that's because 25+ years of experience is worth something, and it’s worth more to you as an honest opinion than as a nod that gets us to the next phase faster.

We have turned down projects where the fit wasn’t right. We have had difficult phone calls that could have been avoided by staying quiet and cashing the check. We don’t stay quiet. We don’t chase projects that aren’t a good match for either side.

And when something goes wrong on a project (because things go wrong on every project) we tell you before you find out yourself. We own it, we communicate it, and we fix it. That’s not a marketing promise. It’s just who we are when nobody’s watching

Following through to the end of a project is important to hochuli remodeling team

Follow Through:

DO WHAT YOU SAID YOU WOULD. EVERY TIME.

This is the one that has made us or broken us in the eyes of every client we’ve ever worked with, and the standard is simple enough to say out loud:

Do what you said you would do.

Return the call when you said you’d return it. Show up when you said you’d be there. When a trade is running behind, you hear it from us before you’re standing in your kitchen wondering where everyone is. When we commit to a completion date, we treat that date the way you do.

Every Houzz award we’ve earned. Every referral. Every client who has come back to us for a second project years after the first one, it all traces back to this.

Trust built one kept commitment at a time, over 30+ years.

Following through also means finishing. Not almost finishing. Not finishing except for that one thing. The punch list is done when the punch list is done. We don’t consider a project complete until you do.

Have Fun:

IF THE OTHER FOUR ARE HAPPENING, THIS ONE TAKES CARE OF ITSELF.

We know what it looks like from the outside. Dust everywhere, trades coming and going, your kitchen wrapped in plastic for six weeks. It’s disruptive. We’ve never pretended otherwise.

But there is something genuinely enjoyable about doing this work well, and about a crew that’s proud of what they’re building, a designer who lights up when a space starts coming together, a client who texts us a year later just to say they still sit at the kitchen island we built them because they love it that much.

We’ve had kids swing a demo hammer on the job site before school. We’ve done final reveals for clients who insisted on waiting, with no peeking, and no progress photos; and watched them see their finished home for the first time. We’ve gotten handwritten notes. We’ve been invited to housewarming parties.

This industry can be hard and thankless. For us, it mostly isn’t. That’s not an accident.

We build the project. You build the memories.

You’ve probably been thinking about this project for a long time. Always putting the house remodeling last on the list, making the practical decision, waiting for the right moment. That moment is worth doing right.

hochuli design creates a fun working environment

You’ve probably been thinking about this project for a long time. Putting the house last, making the practical decision, waiting for the right moment. That moment is worth doing right.

You deserve a finished space that matches what you had in your head. A process that doesn’t cost you your sanity to get through. A team that treats your home the way you do — and a result you’re still proud of ten years from now.

Projects with us are typically in the range of $100k-$500k. We work on a fixed-price contract, so you know the number before a single nail is driven. And we’ll tell you honestly, early, if we think we’re the right fit for each other.

When you’re ready, we’re here.

— If you’re reading this as someone who wants to work here rather than hire us: these five values aren’t a culture pitch. They’re the job description. If that standard sounds like something you can meet and want to be part of, visit our careers page — we’d like to hear from you.

— Scott Hochuli, Founder · Hochuli Design & Remodeling Team · Est. 2001